The Authority Guide toBehaviour in Business
How to inspire others and build successful relationships with authenticity through understanding and empathy. Develop the social awareness that transforms the way you connect, communicate, and lead.
Understanding behaviour is not about judging people.
It is about developing the insight to connect with, inspire, and lead others more effectively.
Build the social awareness and emotional insight that help you understand people, inspire trust, and create stronger, more authentic relationships at work
How aware are you of the way that your behaviour impacts the relationships you build? This course helps you understand human behaviour and develop the social and emotional intelligence that drives better communication, stronger relationships, and more effective leadership.
You will learn what motivates people, how they perceive situations, and why they behave the way they do. You will discover how your own behaviour shapes the relationships you have and how to inspire others through trust and empathy.
Designed for professionals at all levels, the course gives you practical tools to grow your self-awareness and interpersonal skills. You will need curiosity, commitment, and a desire to lead with insight and authenticity.
What you will learn
Explain the psychology behind what really motivates and influences people's behaviour in professional settings.
Recognise what makes people tick and understand why they behave the way they do in different situations.
Interpret the best ways to inspire people by working effectively with their behaviour and communication preferences.
Identify how different situations are perceived and why people react in different ways under pressure and uncertainty.
Discover how your own behaviour impacts relationships and how to inspire others through trust and empathy.
Apply practical strategies to recognise social interaction styles and engage more effectively with the people around you.
What you will study
Tools that make your learning personal
Most online courses contain videos and quizzes.
This course gives you 8 interactive tools and resources, developed exclusively for Ei4Change learners.
Here are two examples of what you will find inside.
Assessing your Social Interaction Style
A reflective self-assessment to help you identify your dominant social interaction style and understand how it influences the way you communicate, connect, and build relationships at work.
- Explores the social interaction styles and helps you identify your primary and secondary preferences
- Reveals how your style influences your communication, decision-making, and relationship-building patterns
- Helps you understand how others may perceive your behaviour and why misunderstandings arise
- Encourages you to consider how different styles interact and where friction or natural connection occurs
- Provides a practical foundation for adapting your approach to work more effectively with diverse people and teams
Redefining Workplace Engagement
A practical, card-based tool that helps you review how you are engaging your people and decide where to focus next.
- Guides you through 28 specific engagement actions drawn from real workplace practice
- Helps you sort what you are already doing, what does not fit, and what you will commit to next
- Encourages clear, structured reflection on your current approach to engagement
- Highlights gaps, missed opportunities, and areas of strength across your team
- Builds a set of practical commitments rather than abstract ideas
- Produces a clear summary report of your chosen actions to support follow-through
Built for real learning, not just completion.
Every element of this course is designed to move you forward.
Content, tools, and resources that meet you where you are and take you further.
HD video lessons
All video content professionally produced and recorded in HD 1080p
8 interactive tools
Exclusive tools and resources built for Ei4Change learners
Knowledge checks
Interactive quizzes to consolidate and test your understanding
Practical activities
Structured exercises that embed your learning in real situations
Certificate of completion
Shareable certificate of completion from Ei4Change
30 day guarantee
Full refund if you are not completely satisfied, no questions asked
Lifetime access
Return to the course whenever you need it, with free updates included
Section 508 compliant PDFs
All course materials meet accessibility standards
Lightbulb Moments Cards
Beautifully designed summary cards capturing key insights from each course. Print them, keep them on your desk, and refer back to them whenever you need a reminder of what you have learned. Learners report that these are among the most useful resources in the course.
What learners say
Robin Hills is the founder of Ei4Change and a recognised authority in emotional intelligence, with more than 45 years of experience as a business psychologist, trainer, and facilitator.
Emotional intelligence is not one topic among many in his work. It is the central focus. His teaching is built on a clear principle: emotional intelligence only matters when it is applied in real situations that shape decisions, relationships, and performance.
Through Ei4Change, Robin has developed one of the most established global platforms for emotional intelligence learning and development. His courses have reached over 600,000 learners across more than 200 countries, spanning a wide range of roles, industries, and levels of experience.
His approach is grounded in psychological research and informed by practical experience. Rather than offering quick fixes or surface level insight, he focuses on helping people think clearly under pressure, handle difficult situations, and make better decisions in the moment.
Robin's work reflects the reality that emotional intelligence is not about feeling good. It is about understanding what is happening within yourself and with others, and responding in a way that improves outcomes.
Ready to understand the behaviour that shapes every relationship,
decision, and result in your business?
Join learners who are using The Authority Guide to Behaviour in Business to develop a deeper understanding of human behaviour and build stronger, more authentic professional relationships.
Enrol in The Authority Guide to Behaviour in Business
Behaviour in Business