Being Assertivewith Emotional Intelligence
Learn practical strategies to express yourself with clarity and confidence, set healthy boundaries, and communicate assertively without aggression in any personal or professional situation.
Assertiveness is not about saying everything on your mind.
It is about expressing what matters most, in a way that others can hear.
Develop the confidence to speak up, set boundaries, and express yourself without apology
Are you tired of holding back in conversations? Are you fed up of people taking advantage of you? Perhaps you find it difficult to remain composed when someone frustrates you?
Assertiveness is not aggression. It is calm, constructive self-expression. If you often hold back, feel taken advantage of, or struggle to stay composed, this course offers practical strategies to change that.
The course helps you build your assertiveness, express yourself clearly, and take control of your life. You will learn to speak up with confidence while respecting others, and explore emotional intelligence, boundary-setting, and healthier ways to manage frustration.
The course suits anyone seeking personal growth, workplace confidence, or stronger relationships. No prior experience is needed, just curiosity, commitment, and a willingness to practise new skills.
What you will learn
Identify methods and techniques to express assertive behaviour effectively in everyday situations.
Recognise the implications of passive, aggressive, assertive, and passive-aggressive behaviour.
Discover methods and techniques to improve your level of assertiveness in practice.
Outline ways to be assertive effectively while maintaining respect for yourself and others.
Determine how you can say "No" without feeling guilty and set clear, healthy boundaries.
Apply emotional intelligence to express yourself with clarity and confidence in high-pressure situations.
What you will study
Tools that make your learning personal
Most online courses contain videos and quizzes.
This course gives you 6 interactive tools and resources, developed exclusively for Ei4Change learners.
Here are two examples of what you will find inside.
The Assertiveness Lab
An interactive tool that helps you understand assertiveness styles, to help you communicate with confidence and emotional intelligence in real situations.
- Identifies different assertiveness styles and how their impact in different contexts
- Helps you distinguish between assertive, passive, and aggressive communication patterns
- Guides you through the expressions, behaviours and body language of each style
- Applies directly to conversations, relationships, and situations in your working life
Being Assertive with Awkward People in Awkward Situations
A practical scenario-based tool that equips you with strategies for navigating the most challenging interpersonal situations with composure, assertiveness, and emotional intelligence.
- Explores common difficult situations and the emotional and behavioural triggers that make them hard to navigate assertively
- Provides structured strategies for responding assertively to passive, aggressive, and passive-aggressive behaviour
- Helps you develop scripts and approaches for saying No, challenging unfair treatment, and setting clear boundaries
- Builds your repertoire of assertive responses for real-world situations in the workplace and everyday life
Built for real learning, not just completion.
Every element of this course is designed to move you forward.
Content, tools, and resources that meet you where you are and take you further.
Expert video lessons
Professionally produced video content throughout the course
6 interactive tools
Exclusive tools and resources built for Ei4Change learners
Knowledge checks
Interactive quizzes to consolidate and test your understanding
Reflection exercises
Practical activities that embed your learning deeply
Certificate of completion
Shareable certificate awarded on finishing the course
30 day guarantee
Full refund if you are not completely satisfied, no questions asked
Lifetime access
Return to the course whenever you need it, with free updates included
Closed captions
Full English captions and accessibility support throughout
Lightbulb Moments Cards
Beautifully designed summary cards capturing key insights from each course. Print them, keep them on your desk, and refer back to them whenever you need a reminder of what you have learned. Learners report that these are among the most useful resources in the course.
What learners say
Robin Hills is the founder of Ei4Change and a recognised authority in emotional intelligence, with more than 45 years of experience as a business psychologist, trainer, and facilitator.
Emotional intelligence is not one topic among many in his work. It is the central focus. His teaching is built on a clear principle: emotional intelligence only matters when it is applied in real situations that shape decisions, relationships, and performance.
Through Ei4Change, Robin has developed one of the most established global platforms for emotional intelligence learning and development. His courses have reached over 600,000 learners across more than 200 countries, spanning a wide range of roles, industries, and levels of experience.
His approach is grounded in psychological research and informed by practical experience. Rather than offering quick fixes or surface level insight, he focuses on helping people think clearly under pressure, handle difficult situations, and make better decisions in the moment.
Robin's work reflects the reality that emotional intelligence is not about feeling good. It is about understanding what is happening within yourself and with others, and responding in a way that improves outcomes.
Ready to speak up with confidence
and take control of your conversations?
Join learners who are using emotional intelligence to communicate more assertively, set healthy boundaries, and handle even the most difficult situations with calm and clarity.
Enrol in Being Assertive with Emotional Intelligence
Emotional Intelligence