Conflict Resolution withEmotional Intelligence
Discover how emotional intelligence helps you navigate and manage conflict more effectively. Build the self-awareness, empathy, and communication skills to transform difficult situations into opportunities for understanding and growth.
Conflict is not the problem.
How we respond to it — with awareness, empathy, and emotional intelligence — is what determines whether it damages or deepens.
Develop the emotional intelligence skills to navigate conflict constructively and build stronger, more resilient relationships
Conflict is a natural part of life at home, at work, and across communities. Managing it well is key to growth and creativity. This course helps you work proactively with others to communicate more effectively and navigate the differences that lead to conflict.
You will explore emotional intelligence skills including empathy, rapport, and active listening, and understand how they support more effective conflict resolution. Through self-assessment and reflection, you will examine your conflict styles and explore practical ways to reframe and defuse tension for better outcomes.
The course examines how the brain responds under pressure, how behavioural flexibility and time awareness influence conflict, and how to shift from reactive to emotionally intelligent responses. You will gain tools to understand why conflict happens, what drives it, and how to resolve it constructively.
Ideal for anyone seeking personal development, managing teams, working in HR, or wanting to improve relationships. No prior experience is needed, just an interest in emotional intelligence and a willingness to reflect and engage with practical activities.
What you will learn
Recognise why conflict is to be expected and is a part of healthy relationships and productive organisations.
Compare and contrast the various modes that can be used in conflict resolution and know when to apply them.
Discover how emotional intelligence builds emotional bonds, supports trust, and helps resolve conflict more effectively.
Explain how emotional responses differentiate from rational responses in conflict and how to manage both with awareness.
Develop strategies for dealing with conflict and explore practical ways to resolve difficulties and restore relationships.
What you will study
Tools that make your learning personal
Most online courses contain videos and quizzes.
This course gives you 8 interactive tools and resources, developed exclusively for Ei4Change learners.
Here are two examples of what you will find inside.
Exploring Conflict
A reflective exercise that helps you explore what conflict means to you and how your view compares with others.
- Prompts you to capture your immediate associations with conflict to reveal your underlying perspective
- Encourages you to recognise how different people define and experience conflict in different ways
- Highlights how misunderstandings and differing viewpoints contribute to tension in everyday situations
- Helps you step back and consider how your interpretation of conflict shapes your responses
- Builds a clearer foundation for working through differences in a more constructive and considered way
Recognising Toxic Situations
An awareness tool that helps you identify toxic behaviours, dynamics, and environments that make conflict harder to resolve — and explore how emotional intelligence can help you navigate them with greater skill.
- Helps you recognise the signs of toxic behaviour and dynamics that undermine trust, safety, and psychological wellbeing
- Guides you to assess the emotional impact of toxic situations on yourself and the others involved
- Encourages you to examine how emotional patterns and reactions can both escalate and perpetuate toxic dynamics
- Supports you in identifying practical strategies for managing toxic interactions with greater composure and emotional clarity
- Provides a framework for rebuilding respect, safety, and constructive communication in difficult or toxic environments
Built for real learning, not just completion.
Every element of this course is designed to move you forward.
Content, tools, and resources that meet you where you are and take you further.
HD video lessons
All video content professionally produced and recorded in HD 1080p
8 interactive tools
Exclusive tools and resources built for Ei4Change learners
Knowledge checks
Interactive quizzes to consolidate and test your understanding
Practical activities
Structured exercises that embed your learning in real situations
Certificate of completion
Shareable certificate of completion from Ei4Change
30 day guarantee
Full refund if you are not completely satisfied, no questions asked
Lifetime access
Return to the course whenever you need it, with free updates included
Section 508 compliant PDFs
All course materials meet accessibility standards
Lightbulb Moments Cards
Beautifully designed summary cards capturing key insights from each course. Print them, keep them on your desk, and refer back to them whenever you need a reminder of what you have learned. Learners report that these are among the most useful resources in the course.
What learners say
Robin Hills is the founder of Ei4Change and a recognised authority in emotional intelligence, with more than 45 years of experience as a business psychologist, trainer, and facilitator.
Emotional intelligence is not one topic among many in his work. It is the central focus. His teaching is built on a clear principle: emotional intelligence only matters when it is applied in real situations that shape decisions, relationships, and performance.
Through Ei4Change, Robin has developed one of the most established global platforms for emotional intelligence learning and development. His courses have reached over 600,000 learners across more than 200 countries, spanning a wide range of roles, industries, and levels of experience.
His approach is grounded in psychological research and informed by practical experience. Rather than offering quick fixes or surface level insight, he focuses on helping people think clearly under pressure, handle difficult situations, and make better decisions in the moment.
Robin's work reflects the reality that emotional intelligence is not about feeling good. It is about understanding what is happening within yourself and with others, and responding in a way that improves outcomes.
Ready to handle conflict with greater
confidence, empathy, and emotional intelligence?
Join learners who are using Conflict Resolution with Emotional Intelligence to navigate difficult conversations, strengthen relationships, and transform the way they respond to tension at work and in life.
Enrol Now
Emotional Intelligence