Emotional IntelligenceCoaching
Enhance your coaching skills and capabilities by applying the principles of emotional intelligence. Develop a coaching approach grounded in self-awareness, empathy, and the GROW Model to unlock the potential of those you lead and support.
Coaching is most powerful when it is emotionally intelligent — when the coach listens deeply, questions purposefully, and creates the conditions for another person to grow.
That kind of coaching changes people. And changed people change organisations.
Develop the emotional intelligence skills to coach with greater insight, empathy, and impact — and unlock the true potential of the people you work with
Coaching is a powerful tool for unlocking potential, overcoming obstacles, and building on strengths. Emotional intelligence, grounded in self-awareness, self-management, and empathy, is key to leadership success.
This course is designed for leaders and managers who want to improve performance by coaching with emotional intelligence. It introduces the GROW Model to sharpen your questioning and listening skills through a structured, conversational approach.
The content is clear, direct, and grounded in real workplace challenges. You will explore practical techniques to coach others and help them discover their emotional intelligence. You will learn how to apply it in coaching to build trust, deepen engagement, and drive results.
The course blends proven coaching methods with emotional intelligence principles to strengthen your leadership with practical activities to develop your skills and apply them with confidence. Ideal for coaches, managers, HR professionals, mental health practitioners, and anyone committed to personal and professional growth. No prior experience is needed — just a genuine interest in coaching, emotional intelligence, and human connection.
What you will learn
Investigate a set of tools that will set you apart from other coaches and put your coaching in a completely different league.
Discover ways to develop your coaching and your emotional intelligence skills.
Evaluate how coaching with emotional intelligence can lead to better outcomes with people.
Explore how people would benefit from a coaching approach in a variety of circumstances.
Relate to people better, engaging with them at a deeper level.
What you will study
Tools that make your learning personal
Most online courses contain videos and quizzes.
This course gives you 6 interactive tools and resources, developed exclusively for Ei4Change learners.
Here are two examples of what you will find inside.
GROW Coaching Navigator
A two-phase coaching tool that begins with a Pre-Session Decision Log — capturing the critical decisions a coachee has made over the past week — and then guides you through a structured GROW coaching session to explore the motivations and emotions behind those choices.
- Phase 1 invites the coachee to record their critical decisions before the session, capturing the situation, the decision made, initial and final responses, any later changes, and whether it was ultimately the right call
- Encourages agreement upfront on what counts as a critical decision, so the coachee focuses their reflection meaningfully rather than recording everything
- Phase 2 uses the GROW model to explore the motivations and emotions behind the coachee's choices, the impact on themselves and others, and when a slower or quicker approach might serve them better
- Designed to be completed even by experienced coaches — the activity is structured to help you reassess and sharpen your coaching skills and capabilities
- Builds the habit of reflective, emotionally intelligent coaching that connects decisions to deeper values, beliefs, and behavioural patterns
Assessing Emotional Intelligence
A dual-perspective emotional intelligence assessment that asks you to rate your own competencies — then invites a trusted friend, colleague, or manager to rate you independently — creating a powerful comparison that reveals your true impact as a coach.
- Assesses the emotional intelligence competencies most critical to effective coaching across three areas: Clarity In Every Conversation, Care And Connection In Practice, and Helping Others Grow With Confidence
- You rate your own competencies first, then another person rates you separately — with a strict rule: do not show your scores before they have had a chance to give their own, to ensure honest, uninfluenced feedback
- Comparing the two sets of scores reveals how your self-perception aligns — or diverges — from how others experience you as a coach, providing vital information for your development
- Anchored in a core truth: emotional intelligence is the cornerstone of effective coaching, allowing coaches to navigate interpersonal dynamics with precision and anchor every conversation in understanding
- Builds the self-awareness and relational insight needed to elevate your coaching from competent to genuinely transformational
Built for real learning, not just completion.
Every element of this course is designed to move you forward.
Content, tools, and resources that meet you where you are and take you further.
HD video lessons
All video content professionally produced and recorded in HD 1080p
6 interactive tools
Exclusive tools and resources built for Ei4Change learners
Knowledge checks
Interactive quizzes to consolidate and test your understanding
Practical activities
Structured exercises that embed your learning in real situations
Certificate of completion
Shareable certificate of completion from Ei4Change
30 day guarantee
Full refund if you are not completely satisfied, no questions asked
Lifetime access
Return to the course whenever you need it, with free updates included
Section 508 compliant PDFs
All course materials meet accessibility standards
Lightbulb Moments Cards
Beautifully designed summary cards capturing key insights from each course. Print them, keep them on your desk, and refer back to them whenever you need a reminder of what you have learned. Learners report that these are among the most useful resources in the course.
What learners say
Robin Hills is the founder of Ei4Change and a recognised authority in emotional intelligence, with more than 45 years of experience as a business psychologist, trainer, and facilitator.
Emotional intelligence is not one topic among many in his work. It is the central focus. His teaching is built on a clear principle: emotional intelligence only matters when it is applied in real situations that shape decisions, relationships, and performance.
Through Ei4Change, Robin has developed one of the most established global platforms for emotional intelligence learning and development. His courses have reached over 600,000 learners across more than 200 countries, spanning a wide range of roles, industries, and levels of experience.
His approach is grounded in psychological research and informed by practical experience. Rather than offering quick fixes or surface level insight, he focuses on helping people think clearly under pressure, handle difficult situations, and make better decisions in the moment.
Robin's work reflects the reality that emotional intelligence is not about feeling good. It is about understanding what is happening within yourself and with others, and responding in a way that improves outcomes.
Ready to coach with greater emotional intelligence
and unlock the true potential of those you lead?
Join learners who are using Emotional Intelligence Coaching to deepen their coaching skills, build more trusting relationships, and create the conditions for lasting growth and transformation in the people they support.
Enrol Now
Coaching