Developing Emotional Intelligencein Teams
Enhance team dynamics by winning the hearts and minds of others. Build the emotional intelligence to communicate more effectively, navigate conflict, manage change, and strengthen working relationships across your team.
Teams are not collections of roles and responsibilities.
They are collections of people whose emotions, relationships, and shared experience shape everything that gets done together.
Build the emotional intelligence to work more effectively with others, navigate conflict, and lead through change
This course helps you work more effectively with others by strengthening communication, collaboration, and emotional intelligence. Conflict is expected in any team, but what matters is how it is handled by individuals, leaders, and the team as a whole. The course focuses on empathy and social skills that form the outer world of emotional intelligence.
You will explore how the emotional climate affects team performance and how to build trust, clarity, and shared purpose. You will learn to understand others' strengths, behaviours, and preferred approaches to teamwork, and develop strategies to bring out the best in the people around you.
The course also shows how to manage emotions during change and build resilience in teams and organisations. You will gain practical tools to improve team dynamics, build stronger relationships, and increase performance at both personal and team levels.
Designed for professionals, leaders, HR practitioners, project managers, and anyone involved in group work from corporate teams to community organisations. No prior experience is needed, just a willingness to reflect, engage, and grow.
What you will learn
Identify how team working through emotional intelligence can lead to better outcomes for individuals and organisations.
Recognise why some conflict is to be expected and why it is a natural part of healthy team relationships.
Explore how people can behave and react to change and the emotions they experience during transition.
Ascertain how to win the hearts and minds of your team to build trust, shared purpose, and lasting collaboration.
What you will study
Tools that make your learning personal
Most online courses contain videos and quizzes.
This course gives you 16 interactive tools and resources, developed exclusively for Ei4Change learners.
Here are two examples of what you will find inside.
Assessing the Dynamics of your Team
A diagnostic tool that helps you understand the emotional intelligence dynamics within your team, identifying strengths and areas for development to improve collaboration, communication, and performance.
- Guides you through a structured assessment of your team's emotional intelligence across key team dynamics
- Helps you identify where your team's emotional strengths lie and where development is most needed
- Provides insight into how team members communicate, collaborate, and handle conflict
- Supports you in spotting patterns that may be affecting trust, cohesion, or team performance
- Gives you a clear starting point for developing a more emotionally intelligent team culture
Team Emotional Intelligence Checklist
A practical checklist that helps you evaluate the emotional intelligence practices within your team, turning awareness into focused and purposeful action.
- Guides you through a review of key emotional intelligence behaviours and practices at team level
- Helps you assess how consistently your team demonstrates empathy, communication, and resilience
- Supports leaders in identifying where emotional intelligence development will have the greatest impact
- Provides a simple framework for regular team reflection and continuous improvement
- Creates a shared language around emotional intelligence to strengthen team culture and accountability
Built for real learning, not just completion.
Every element of this course is designed to move you forward.
Content, tools, and resources that meet you where you are and take you further.
HD video lessons
All video content professionally produced and recorded in HD 1080p
16 interactive tools
Exclusive tools and resources built for Ei4Change learners
Knowledge checks
Interactive quizzes to consolidate and test your understanding
Practical activities
Structured exercises that embed your learning in real situations
Certificate of completion
Shareable certificate of completion from Ei4Change
30 day guarantee
Full refund if you are not completely satisfied, no questions asked
Lifetime access
Return to the course whenever you need it, with free updates included
Section 508 compliant PDFs
All course materials meet accessibility standards
Lightbulb Moments Cards
Beautifully designed summary cards capturing key insights from each course. Print them, keep them on your desk, and refer back to them whenever you need a reminder of what you have learned. Learners report that these are among the most useful resources in the course.
What learners say
Robin Hills is the founder of Ei4Change and a recognised authority in emotional intelligence, with more than 45 years of experience as a business psychologist, trainer, and facilitator.
Emotional intelligence is not one topic among many in his work. It is the central focus. His teaching is built on a clear principle: emotional intelligence only matters when it is applied in real situations that shape decisions, relationships, and performance.
Through Ei4Change, Robin has developed one of the most established global platforms for emotional intelligence learning and development. His courses have reached over 600,000 learners across more than 200 countries, spanning a wide range of roles, industries, and levels of experience.
His approach is grounded in psychological research and informed by practical experience. Rather than offering quick fixes or surface level insight, he focuses on helping people think clearly under pressure, handle difficult situations, and make better decisions in the moment.
Robin's work reflects the reality that emotional intelligence is not about feeling good. It is about understanding what is happening within yourself and with others, and responding in a way that improves outcomes.
Ready to build a more connected,
emotionally intelligent team?
Join learners who are using Developing Emotional Intelligence in Teams to strengthen communication, navigate conflict, and bring out the best in the people they work with.
Enrol Now
in Teams