Giving and Receiving Feedback withEmotional Intelligence
Grow personally and professionally by building stronger relationships through empathetic, constructive feedback. Develop the emotional intelligence skills to give and receive feedback with confidence, clarity, and lasting impact.
Feedback is one of the most powerful tools for growth — but only when it is given and received with emotional intelligence.
The difference between criticism and constructive feedback is empathy, clarity, and respect.
Develop the emotional intelligence to give and receive feedback with confidence, empathy, and clarity — and build stronger professional relationships as a result
This course focuses on giving and receiving feedback guided by emotional intelligence, helping you manage your emotions and respond thoughtfully to others. It was created in response to feedback from previous emotional intelligence courses, blending praise and constructive input into a richer learning experience.
You will explore the fundamentals of feedback and learn how to deliver it clearly, constructively, and with empathy. You will discover how feedback can build trust, improve performance, and support open communication across all kinds of professional relationships.
The course includes practical activities and quizzes that help you apply what you learn in real situations. By the end, you will be equipped to offer feedback with confidence, emotional insight, and lasting impact — ready to strengthen relationships and drive positive change in any workplace.
No prior experience is required — just curiosity and a desire to work with feedback with emotional intelligence. Enrol now and start developing one of the most valuable skills in professional life.
What you will learn
Explain the importance of feedback in personal and professional development.
Analyse the impact of emotional intelligence on the delivery of feedback and how it is received.
Evaluate the effectiveness of feedback strategies based on outcomes and impact.
Apply effective feedback techniques in various interpersonal situations.
Integrate emotional intelligence principles into feedback to effect positive change.
What you will study
Tools that make your learning personal
Most online courses contain videos and quizzes.
This course gives you 2 interactive tools and resources, developed exclusively for Ei4Change learners.
Here are two examples of what you will find inside.
Feedback Mastery Toolkit
A two-part interactive toolkit that first helps you explore the core principles of quality feedback, then guides you to build and deliver your own structured feedback message using the Situation Behaviour Impact framework.
- Introduces four core principles of quality feedback — Specific, Timely, Actionable, and Respectful — through interactive hover cards that reveal what each principle means in practice
- Presents the Situation Behaviour Impact framework across three stages: describing the exact context, detailing observable behaviour without judgement, and explaining the direct impact on the team or project
- Includes a guided message builder where you state the situation, describe the behaviour, and explain the impact — then generate a structured feedback message ready to use
- Helps you move from vague, emotional reactions to clear, evidence-based feedback that the recipient can act on
- Builds the habit of delivering feedback that is honest, constructive, and grounded in emotional intelligence
Working with Feedback
A structured self-reflection tool that helps you process feedback you have received, develop greater self-awareness, and build the emotional resilience needed to respond to feedback openly and without defensiveness.
- Invites you to identify a real, recent event where you were given feedback — making the reflection immediately personal and relevant
- Guides you to be honest with yourself about your emotional reaction to the feedback, developing greater self-awareness in the moment
- Helps you look for opportunities to learn and grow from the feedback, rather than dismiss or react defensively to it
- Supports you in taking responsibility for your actions and their impact, strengthening your accountability and professional maturity
- Builds the mindset and emotional capacity needed to become genuinely receptive to feedback as a tool for continuous growth
Built for real learning, not just completion.
Every element of this course is designed to move you forward.
Content, tools, and resources that meet you where you are and take you further.
HD video lessons
All video content professionally produced and recorded in HD 1080p
2 interactive tools
Exclusive tools and resources built for Ei4Change learners
Knowledge checks
Interactive quizzes to consolidate and test your understanding
Practical activities
Structured exercises that embed your learning in real situations
Certificate of completion
Shareable certificate of completion from Ei4Change
30 day guarantee
Full refund if you are not completely satisfied, no questions asked
Lifetime access
Return to the course whenever you need it, with free updates included
Section 508 compliant PDFs
All course materials meet accessibility standards
Lightbulb Moments Cards
Beautifully designed summary cards capturing key insights from each course. Print them, keep them on your desk, and refer back to them whenever you need a reminder of what you have learned. Learners report that these are among the most useful resources in the course.
Robin Hills is the founder of Ei4Change and a recognised authority in emotional intelligence, with more than 45 years of experience as a business psychologist, trainer, and facilitator.
Emotional intelligence is not one topic among many in his work. It is the central focus. His teaching is built on a clear principle: emotional intelligence only matters when it is applied in real situations that shape decisions, relationships, and performance.
Through Ei4Change, Robin has developed one of the most established global platforms for emotional intelligence learning and development. His courses have reached over 600,000 learners across more than 200 countries, spanning a wide range of roles, industries, and levels of experience.
His approach is grounded in psychological research and informed by practical experience. Rather than offering quick fixes or surface level insight, he focuses on helping people think clearly under pressure, handle difficult situations, and make better decisions in the moment.
Robin's work reflects the reality that emotional intelligence is not about feeling good. It is about understanding what is happening within yourself and with others, and responding in a way that improves outcomes.
Ready to transform how you give and receive feedback
with greater emotional intelligence and impact?
Join learners who are using Giving and Receiving Feedback with Emotional Intelligence to build stronger relationships, improve performance, and develop the confidence to have meaningful feedback conversations.
Enrol Now
with Emotional Intelligence