Course curriculum

    1. Insights into Emotional Intelligence Introduction

    2. Defining Emotional Intelligence

    3. Tool: Emotional Intelligence Frequently Asked Questions and Glossary

    1. Activity: Assessing your Emotional Intelligence

    1. Quiz: Test your Emotional Intelligence

    1. Insights into Emotions

    2. The Differences Between Emotions and Feelings

    3. Working with the Emotional Climate

    4. How the Emotional Climate Influences Teams and Teamworking

    1. Daniel Goleman's Emotional Intelligence Framework

    2. Tool: Emotional Intelligence Framework Interactive Competency Guide

    3. Developing Self-Awareness

    4. Ways to Map your Moods and Emotions

    5. Investigating Motivation

    6. Ways to Develop Empathy

    7. The Rules of Rapport to Develop Social Skills

    1. Speaking in Emotionally Intelligent Ways

    2. Do's and Don'ts Around Emotional Intelligence

About this course

  • Free
  • 20 lessons
  • 1 hour of video content

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