Recruitment, Interviewing andEmotional Intelligence
Engaging emotional intelligence in effective interviewing and talent acquisition strategies. Develop a practical, human-centred approach to recruitment that attracts the right people, reduces costly hiring mistakes, and leaves every candidate with a positive experience.
The way you recruit reflects your values as an organisation.
Emotionally intelligent recruitment doesn't just find the right people — it creates the right experience for every candidate who walks through your door.
Develop an emotionally intelligent approach to recruitment and interviewing that builds stronger teams, reduces costly hiring mistakes, and leaves every candidate with a positive impression
Conducting a good recruitment interview is hard. It is much harder than people expect, and the process often fails with the wrong type of person hired — either a bad fit for the job or unable to do it. This is a big drain on resources, with costs upwards of $75,000 per bad hire. Emotionally intelligent recruiters build stronger teams and reduce turnover.
This course offers a practical, emotionally intelligent approach to recruitment and interviewing. Emotional intelligence is woven throughout, ensuring candidates feel respected and valued. It guides you through a clear process to improve efficiency and effectiveness.
You will learn how to identify behavioural competencies, write accurate job profiles, and attract candidates through online and offline methods. Interview planning, question design, and active listening are covered to help you assess candidates fairly. The course highlights the importance of inclusive communication and avoiding bias, exploring how emotions shape candidate experiences and how to manage them with empathy.
Designed for hiring managers, HR professionals, recruiters, educators, coaches, and anyone involved in recruitment. No prior experience is needed — just curiosity, openness, and a desire to grow.
What you will learn
Recognise ways that emotional intelligence underpins effective recruitment.
Discover how to create a job description and profile to fulfil the requirements of the role and define your ideal candidate.
Identify different types of questions and which ones to avoid in an interview.
Determine how to represent your organisation and ways to answer candidates' questions effectively.
Consider the needs, values, and emotions of applicants with understanding and empathy.
Describe the structured process for interviewing and selecting quality candidates.
Outline plans to conduct interviews either face-to-face or virtually.
Explain and sell the opportunity to interested candidates.
Evaluate candidates based on interview performance to make quality decisions that reflect your organisation's values.
Select talented individuals for your roles with confidence and emotional intelligence.
What you will study
Tools that make your learning personal
Most online courses contain videos and quizzes.
This course gives you 6 interactive tools and resources, developed exclusively for Ei4Change learners.
Here are two examples of what you will find inside.
Interview Questions Preparation Dashboard
An assessment checklist of pre-structured interview questions, each paired with collapsible Assessor's Guidance — helping you conduct interviews that are consistent, legally sound, and genuinely revealing of each candidate's potential.
- Provides a numbered library of interview questions covering career history, motivation, and differentiators — from what candidates did before joining their current company, to what makes them unique as an individual
- Each question is paired with collapsible Assessor's Guidance, so you know not just what to ask but how to evaluate and interpret the response you receive
- Helps you ask questions that reveal character, motivation, and potential rather than relying on surface-level answers or first impressions
- Supports consistency across interviews — ensuring every candidate is assessed fairly and thoroughly against the same thoughtful framework
- Builds the structured, emotionally intelligent approach to questioning that leaves every candidate with a positive impression of your organisation, regardless of outcome
The Human Edge in Interviewing
A five-section interactive tool that explores the role of emotional intelligence in interviewing — from the core principles of human connection through to questioning techniques, active listening, and realistic practice scenarios. Built around the insight that the ability to connect, empathise, and communicate effectively remains a distinctly human advantage.
- Opens with The Interviewing Landscape — four clickable cards presenting the core emotional intelligence principles that underpin effective interviewing: Focus, Curiosity, Empathy, and Clarity
- The Questioning section explores emotionally intelligent approaches to asking questions — helping interviewers move beyond scripted formats to genuine, revealing dialogue with candidates
- The Listening section develops the active listening skills that allow you to truly hear what a candidate is communicating — not just the words, but the meaning and emotion behind them
- The Scenarios section provides realistic interview situations to explore and practise — building the confidence to apply emotional intelligence in live interview conversations
- The Strategy Canvas brings everything together as a practical planning framework — helping you develop a clear, emotionally intelligent approach to interviewing that you can apply immediately
Built for real learning, not just completion.
Every element of this course is designed to move you forward.
Content, tools, and resources that meet you where you are and take you further.
HD video lessons
All video content professionally produced and recorded in HD 1080p
6 interactive tools
Exclusive tools and resources built for Ei4Change learners
Knowledge checks
Interactive quizzes to consolidate and test your understanding
Practical activities
Structured exercises that embed your learning in real situations
Certificate of completion
Shareable certificate of completion from Ei4Change
30 day guarantee
Full refund if you are not completely satisfied, no questions asked
Lifetime access
Return to the course whenever you need it, with free updates included
Section 508 compliant PDFs
All course materials meet accessibility standards
Lightbulb Moments Cards
Beautifully designed summary cards capturing key insights from each course. Print them, keep them on your desk, and refer back to them whenever you need a reminder of what you have learned. Learners report that these are among the most useful resources in the course.
What learners say
Robin Hills is the founder of Ei4Change and a recognised authority in emotional intelligence, with more than 45 years of experience as a business psychologist, trainer, and facilitator.
Emotional intelligence is not one topic among many in his work. It is the central focus. His teaching is built on a clear principle: emotional intelligence only matters when it is applied in real situations that shape decisions, relationships, and performance.
Through Ei4Change, Robin has developed one of the most established global platforms for emotional intelligence learning and development. His courses have reached over 600,000 learners across more than 200 countries, spanning a wide range of roles, industries, and levels of experience.
His approach is grounded in psychological research and informed by practical experience. Rather than offering quick fixes or surface level insight, he focuses on helping people think clearly under pressure, handle difficult situations, and make better decisions in the moment.
Robin's work reflects the reality that emotional intelligence is not about feeling good. It is about understanding what is happening within yourself and with others, and responding in a way that improves outcomes.
Ready to transform how you recruit and interview
with greater emotional intelligence and confidence?
Join learners who are using Recruitment, Interviewing and Emotional Intelligence to build stronger teams, conduct better interviews, and create a recruitment process that reflects their values and leaves every candidate with a positive impression.
Enrol Now
Emotional Intelligence